These Terms of Use (the "Terms") govern your access to and use of the website, applications, APIs, and services (collectively, the "Services") provided by Neonex ("Neonex", "we", "us", or "our"). By creating an account or otherwise using the Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By registering an account, accessing the Services, or initiating a transaction, you confirm that you have read, understood, and agree to these Terms together with our Privacy Policy. If you do not agree, you must not use the Services.
You also agree to comply with all applicable laws and regulations of your jurisdiction, including those concerning anti-money laundering (AML), counter-terrorism financing (CTF), sanctions, and tax reporting.
2. Eligibility & Account
To use the Services you must:
- be at least 18 years old (or the age of majority in your jurisdiction);
- have full legal capacity to enter into a binding agreement;
- not be a resident of, or located in, a Restricted Jurisdiction (as listed in our compliance policy);
- not be subject to any sanctions list maintained by the EU, the United States (OFAC), the United Nations, or the United Kingdom;
- provide accurate, current, and complete information at registration and keep it up to date.
You are solely responsible for safeguarding your credentials, two-factor codes, and API keys. Any activity carried out through your account is deemed performed by you. Notify us immediately at security@neonex.io if you suspect unauthorized access.
3. Identity Verification (KYC/AML)
Before granting access to certain features (including deposits, withdrawals, and crypto exchange), Neonex is required to identify and verify each user. You agree to provide:
- a valid government-issued identity document (passport, national ID, or driver's licence);
- a recent proof of residential address;
- a live selfie or video verification;
- information about the source of funds and nature of intended activity, when requested.
We may refuse, restrict, or revoke access at any time if verification cannot be completed, if information appears false or inconsistent, or if a transaction triggers our risk-monitoring rules.
4. Services
The Services may include, without limitation: a hosted custodial wallet, fiat on/off-ramps, crypto-to-crypto exchange, an affiliate programme, and an analytics dashboard. The exact set of features available to you depends on your verification level, country of residence, and any partner integrations.
Quoted prices, exchange rates, and execution times are indicative and may change at any time without notice. A transaction is binding once you confirm it on the platform; refunds and reversals are not generally available for executed crypto transactions.
5. Fees & Limits
Fees applicable to deposits, withdrawals, exchange, and inactive accounts are published on the platform and may be updated from time to time. We will display the applicable fee before you confirm a transaction.
Daily, monthly, and per-transaction limits may apply based on your verification tier, payment method, and risk score. Network fees levied by the underlying blockchain are paid by you and are non-refundable.
6. Risk Disclosure
Crypto-assets are volatile and speculative. You acknowledge and accept that:
- the market value of any crypto-asset may fluctuate substantially and could fall to zero;
- blockchain transactions are generally irreversible; sending assets to an incorrect address may result in permanent loss;
- regulatory, technological, and security risks may impair the Services or the value of your holdings;
- Neonex does not guarantee any profit, return, or capital preservation.
7. Prohibited Use
You agree not to use the Services to, or in connection with:
- money laundering, terrorism financing, fraud, or any other unlawful activity;
- circumventing sanctions or jurisdictional restrictions;
- market manipulation, spoofing, layering, or wash trading;
- reverse engineering, scraping, automated mass-querying, or attacking the platform's security;
- creating multiple accounts to evade limits or to abuse the affiliate programme.
8. Suspension & Termination
We may, at our sole discretion and without liability, suspend or terminate your account, freeze assets, or refuse a transaction if we have reasonable grounds to believe that you have breached these Terms, that your activity poses a legal or security risk, or that we are required to do so by law or by an authorised body.
You may close your account at any time after settling all open positions and withdrawing your balance. Some records will be retained as required by law (see Privacy Policy).
9. Intellectual Property
All trademarks, logos, software, designs, and content on the platform are the exclusive property of Neonex or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal or internal business purposes only. You must not copy, redistribute, or create derivative works without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Neonex and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or opportunity, arising out of or in connection with your use of, or inability to use, the Services.
Our aggregate liability to you for any claim relating to the Services shall not exceed the total fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.
11. Changes to Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by email or by an in-platform notice at least 14 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
12. Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction in which Neonex is incorporated, without regard to conflict-of-law principles. Any dispute arising from or in connection with these Terms shall first be addressed through good-faith negotiation; if unresolved, it shall be submitted to the exclusive jurisdiction of the competent courts at our seat.
13. Contact
For questions about these Terms, please contact us at legal@neonex.io or via our support page.